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Incident & Crisis Management

Incident & Crisis Management Software

Level up your organization with autoResilience Incident & Crisis Management Software. This unified and smart platform helps you to establish and follow consistent procedures for case and incident planning and administration in no time. You can report cases and get their resolution from the same portal with autoResilience.

Organizations across India, the UAE, Saudi Arabia, and other GCC regions depend on autoResilience. It helps to automate response workflows, maintain situational awareness, and provide coordinated and cohesive management of crises across all jurisdictions. Utilize the power of AI-driven incident detection, automatic task routing, and communication pathways that run in real time to create a reliable and resilient enterprise. 

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auto-resilience Our Features

Why Choose autoResilience Incident & Crisis Management?

AI-Assisted Incident Detection & Categorization

Cut right through the chaos and identify anomalies without the assumptions and delays in the process. autoResilience categorizes incidents based on the intensity of their impact and regulatory implications. This ensures faster recovery and zero confusion.

  • AI-powered incident recognition
  • Intensity-based auto-categorization
  • Regulatory impact mapping (CERT-IN, ISO 22301, NIST, sectoral guidelines)


Unified Command Center for Crisis Response

All stakeholders are brought to one single platform for real-time coordination and work. You can find a centralized view of every incident with the help of the central command center. Maintain a single source of truth for all your incidents across the organization. This allows quicker decision-making and in-sync cross-functional collaboration.

  • Live incident overview dashboard
  • Situation room collaboration
  • Cross-team and cross-jurisdiction response coordination

Automated Alerts, Notifications & Escalations

With our software, make sure that the right people act at the right time, negating the confusion. You’ll receive automated notifications and alerts during a crisis. This makes the communication chain triggered instantly. This kind of hyperactive response reduces delays and ensures accountability across the vertical.

  • Multi-channel notifications (Email, SMS, In-app, WhatsApp)
  • Escalation workflows
  • Role-based task assignment & ownership

Crisis Communication Management

Maintain clear, consistent, and precise communication during dire situations. With predefined and approved communication templates, ensure accurate information reaches employees, executives, regulators, and customers.

  • Predefined communication templates
  • Stakeholder-specific updates
  • Automated briefing & situation updates

Incident Lifecycle Automation & Task Management

Mentor teams through incident resolution and replace manual to-do lists with automated workflows. Ensure timely actions and proper closure by tracking changes and developments in real time.

  • Task lists for each incident type
  • Auto-assigned recovery responsibilities
  • Progress tracking with completion reminders

Real-Time Dashboards & Executive Visibility

Gain real-time visibility into incidents across departments and geographies. Study past records, response times, and recovery performance to empower efficiency at an overall level of procedures.

  • Analysis of response time
  • Root-cause analysis
  • Reporting & heatmaps at the C-level executives

Post-Incident Review & Precautionary Insights

Translate your lessons into stronger and more reliable resilience. Reduce duplicate incidents with AI-driven insights that recommend corrective and precautionary actions. 

  • Root-cause mapping
  • CAPA (Corrective & Preventive Actions) workflow
  • AI-driven improvement suggestions

Multi-Scenario Crisis Simulation & Testing

Level up your game for the unexpected with simulation trainings designed to test readiness, communication, and the capability to respond.

  • Crisis simulation scenarios
  • Readiness scoring of the system
  • Automated improvement plans and policies

autoResilience

FAQs on Incident & Crisis Management


AutoResilience uses Artificial Intelligence in identifying, classifying, and reporting incidents in a fraction of a minute. It makes sure that automated workflows result in quick responses, clear visibility, and coordinated actions across all teams.

Yes, the Incident & Crisis Management software can automate communication during a crisis. Notifications, issue updates, and broadcast alerts are sent automatically to relevant stakeholders. This reduces the delays and miscommunication that can happen in the process.

Absolutely, autoResilience provides scenario-based simulation trainings and readiness assessments. Post these assessments, detailed reports are produced to empower readiness and preparedness. This improves team coordination during an actual crisis.

Yes, autoResilience is seamlessly aligned with global standards like ISO 22320, NIST incident response guidelines, and regional standards like DPDP, IRDAI, CERT-IN requirements, and other industry-specific regulations.

The dashboards offer clear and seamless visibility into incident timelines, response performance, CAPA status, escalation patterns, and predictive indicators. This enables a faster and wiser decision-making process without the chaos.

auto-resilience Testimonials

1.2K Enterprises have loved autoResilience Platform

I really appreciate the Ascent team’s ability to understand the problem and provide a solution. They are readily available for any meeting, urgent discussion or ad hoc requests.

Prateek Sinha
Vice President, Head of BCM Mashreq Bank

We are thoroughly impressed with the domain knowledge and technical expertise displayed by the Ascent team. Commitment to understand our business needs and configuring AutoBCM to meet our specific requirements was truly remarkable. Without any hesitation, I would highly recommend them to anyone seeking their services.

Suresh Kuppusamy
Senior Risk Officer Aafaq Islamic Finance, PSC

Thanks for helping us with achieving another milestone in AutoBCM. SWN integration was one of the complicated requirements and we have been working on this for a long time and finally we have made it to move to PROD. You have been really supportive throughout the process and always gone above and beyond to deliver the requirements.Kindly share our appreciation to the team who supported it from the backend.

Suresh Sivasankaran
AGM, Crisis Resilience & Standards HCL Technologies

Thank you all. Fantastic work. Much appreciated

Bakkianathan Muthuswami
Senior Manager Business Resilience AstraZeneca

Today, as we celebrate the successful go-live of our project, I want to take a moment to extend my deepest gratitude and appreciation to each one of you. This achievement is not just a milestone for the project but a testament to the hard work, dedication, and relentless commitment demonstrated by your team.

Umar Mallik CBCI
Dir – Enterprise Resiliency Officer BMC Software

Implementing AutoResilience was one of the best strategic decisions we've made. The platform gave us complete visibility into our risk posture and enabled faster decision-making. With automated alerts and workflow tracking, we’ve reduced our incident response time significantly. It also ensures we stay ahead of regulatory changes with timely updates and controls. Truly a reliable partner in our GRC journey.

Aniket Rao
CEO of STech